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Disconnected

So I come home last night, turn on the TV, and there's a big message on the blank screen about how this channel will be available shortly.  Then I check my phone, and see a message about there being no line.  Oy.  So I call a certain cable company which I'll call Castcom to see what's going on.  By the time I finally make it through the IVR and talk to an actual person, I was feeling highly frustrated.  Come to find out, I've been disconnected.  WHAT???  I'm not moving for 4 more days!!  How did this happen?  And how did a request to transfer service to a new address change into a DISCONNECT?  Let's just say that I was now highly hysterical and angry.  Said cable company representative proceeds to talk down to me, put me on hold two or three different times for several minutes at a time, all while telling me there's nothing that can be done for the entire four days.  YOU'VE GOT TO BE KIDDING ME!!  He offers me a $50 credit, at which point I tell him this is sooooo going to cost them more than $50.  So he offers me a $200 credit and free install on Saturday, which I agree to, although I'm still fuming.

I call the brother, who looks up all my info, is even just as angry as I am, and tells me to call them back, because now I might be losing my phone number because of how the initial idiot from two weeks ago put in the transfer request.  Call them back, and go through the same runaround with the automated system (Question: How if I can't get to the internet, am I supposed to go to their website for more info and troubleshooting tips?) and the agent on the phone, at which point I'm in tears.  But I'm finally assured that someone will be there this morning to reconnect everything from outside, and that I will be the first appointment.  I'm also told that they will credit all of my transfer fees, and they will redo the transfer request tomorrow and take care of everything.

So---no option for TV, other than a DVD which I thankfully had not packed with the rest, and no phone (although on the upside, no continuous evening calls from the Republican National Committee).  Seriously, what did we do in the days before we were all wired?

But wait, there's more!  I come in to work this morning and can't get logged into my Castcom email account.  Call said company AGAIN, and am told that when you're disconnected, it also disconnects your email account.  YOU'VE GOT TO BE KIDDING ME!!!!  Agent reconnects my email (poor thing has no real idea the wrath I am feeling at this point).  I then ask if they've gone to the house yet?  At which point I'm told, "No, but I do show they'll be there between 8 and noon."  So much for being absolutely first on their list this morning.  At this point, words are futile.  All I can say is that after years of service and no late payments, I'm definitely not feeling the love.  I've a feeling I've not heard the last of this...

Comments

The Perry Family said…
Sorry that you had so much trouble! What a pain in the ***! Kudos to you for demanding a higher credit. Good luck with everything this weekend! LOVE YOU
February 25, 2010 at 5:20 PM
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