Skip to main content

Bad Form AT&T!

Had a really weird day yesterday, and it left me just feeling completely out of sorts. It started with attending a funeral for a gal I hadn't known well, but had been kind to me when I had needed some kindness. She had been in my ward, and passed away from an aggressive form of cancer. It was a very emotional service. She had come from a large family, had many friends, and had been a firefighter. Her fire department was there in full force, and performed an honor guard afterwards. The honor guard was incredibly touching and it all left me pretty spent.

After I left the service, I noticed that I had a couple of text messages, but I noticed that the attached pictures weren't coming through. I've had this happen before, so I got online to chat with AT&T. The agent checked my account, and couldn't find any reason why it would be happening. Nothing on my plan had changed. After doing some initial detective work, she asked if my operating system had updated recently. I said it had, in fact AT&T had pushed the update last week, and didn't even give me an opportunity to decline the update. She then said there was a known defect with Samsung phones on this operating system, and talked me through a workaround. The workaround entailed turning off wifi, turning off power save mode, and turning on the mobile network. We confirmed that worked, and the agent was all ready to happily sign off. But in the words of Lee Corso, "NOT SO FAST!" 

Now, I can be gullible. Just ask my brothers. But I'm also naturally suspicious. And I was not about to leave it like that. Turning off wifi and running on 4G would mean only one thing - my data charges would absolutely go through the proverbial roof. Which I'm sure AT&T was only to happy to allow, but I wasn't. I kept her on the chat, said there must be another way to handle this, can you escalate me to anyone, etc., etc.Especially since I saw this as AT&T's fault for pushing the update to a phone they knew would have an issue with it. I kept pressing her, and finally, she said we could try backing up and resetting the phone. I said ok, let's do that, and she talked me through it. What she didn't tell me, was that I'd lose ABSOLUTELY EVERYTHING. 

You see, resetting a phone means that you pretty much DELETE EVERYTHING. You lose all of your text message conversations, all your pictures (so long all pictures of Gram and of my nieces and nephews), all of your contacts, and all of your applications need to be reinstalled. Now, had I known this is what it would do, I likely would have waited until I'd stored everything. But she didn't say that, and now, here I am in crisis mode, trying desperately to get people to send me their contact info. But I can see the attached pictures in text messages, and wifi is turned on. Seems like a high price to pay either way you slice it.

After all this, I promptly disconnected the chat. I hope I don't have to talk to that agent ever again. After having been with AT&T for over 10 years, I'm seriously rethinking staying with them. This after an exhausting and emotionally draining morning. It left me anxious and out of sorts the rest of the day. Very bad form AT&T!!!


Popular posts from this blog

Tracie's Food Philosophy

I don't know that I've ever talked about it, but for the last 3 or 4 years, I've followed a diet all my own that I call "Mostly Vegetarian" or "Flexitarian". The idea is that for the most part, I follow a vegetarian lifestyle, with the occasional serving or two of meat when I feel like I need it. A few years ago, I was going through a rough patch. I had gained a few pounds, and my only vegetable intake was in the form of salsa or V8. So one January as I was trying to identify some goals for the year, I decided to eat 2-3 servings of vegetables a day, and I would start strength training. I started working on those two things, and an unanticipated result was that weight started to come off. I ended up losing about 15 pounds, and I found that I enjoyed vegetables so much (who knew?) that I started eating more of them. And the more vegetables I ate, the less meat I ate. Over the years, I've felt so good for the most part that I've stuck with it.

Tidying Up

If you've been watching Netflix much lately, you've probably seen the new series "Tidying Up", with Marie Kondo. She's an expert in cleaning, tidying, and storing stuff, and her method is quite inspiring. I enjoyed the show so much that I ordered her book "The Life-Changing Magic of Tidying Up", and spent several days trying to get my house more in order. Not that I'm a hoarder - I have a basically tidy home. But the Kon-mari method teaches you to look at your belongings and ask yourself if each particular belonging brings you joy. If it doesn't, it's time for it to move on. I went through all my clothes first, followed by my books and DVD's, followed by the office, followed by the kitchen and laundry room. Whatever didn't bring me joy or a happy memory went into the pile. And when all was said and done, I ended up taking an entire car full of stuff to the local Deseret Industries, to hopefully be re-purposed for someone else to find

The Heart and a Willing Mind

There's been a new show on PBS recently called "Equus: The Story of the Horse". In it, the host takes us through the history of the Horse in many different cultures and locations. One of which was a visit to a "Horse Whisperer" fellow, who specializes in breaking and training horses. He describes his method as less about breaking the horse's spirit, and more about making a connection with the horse's mind. It's a much gentler method, that helps the horse get to the point that it chooses to do the thing it is being asked to do, because of its connection with the trainer. This got me to thinking about the concept of "having a broken heart and a contrite spirit". I guess previously, I'd thought of this concept mostly as the breaking of a spirit. Say if you're watching an old movie western, and the cowboys jump on the back of the horse, and ride it until gives in and just stops bucking. But this comment had me thinking about it differ